Shipping Policy

Last updated: October 23, 2026

3.1 Free Shipping Across Canada

Shipping is free on all orders shipped within Canada, with no minimum order amount.

At this time, we do not ship to Yukon, the Northwest Territories or Nunavut. We also do not ship outside Canada.

3.2 Processing and Delivery Times

Orders are prepared and shipped from Quebec within 1 to 2 business days after confirmation. Orders placed on weekends or public holidays are processed on the next business day.

Typical delivery times, from the date of shipment:

• Quebec and Ontario: 2 to 4 business days
• Rest of Canada: 3 to 7 business days

These timelines are estimates and may vary depending on the carrier, weather conditions or peak periods.

3.3 Carrier and Tracking

Orders are delivered by Canada Post / FedEx / [other]. An email containing the tracking number is sent when the order ships.

3.4 Shipping Address

Please check your address before confirming your order. If you notice an error, email us as soon as possible at support@integralhealth.science; we will try to correct it if the order has not yet shipped. A parcel returned to the sender because of an incorrect address may be reshipped once the address has been corrected.

3.5 Lost or Damaged Parcels, or Incorrect Orders

Inspect your order as soon as you receive it. If a product is damaged, an item is missing, or you received the wrong product, contact us within 7 days of receipt at support@integralhealth.science, including a photo if applicable. We will send a replacement product or issue a refund at no charge. In these cases, you are not required to pay return shipping.

If your parcel has not arrived within the stated timeframe, contact us and we will open an investigation with the carrier.

3.6 Significant Delay

If your order is not delivered within 30 days after the expected delivery date, you may cancel your order and receive a full refund in accordance with the Consumer Protection Act.