Privacy Policy

Last updated: October 23, 2026

1.1 Who We Are

The website integralhealth.com (the “Site”) is operated by Intégral Sciences Santé inc., doing business as “Integral Health Science,” “IHS” and “ONE” (“IHS,” “we,” “us” or “our”), Quebec enterprise number (NEQ) 1179044897, with its head office at 150-2475 boulevard Laurier, Québec, Quebec G1T 1C4.

This policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have. It is prepared in accordance with Quebec’s Act respecting the protection of personal information in the private sector (as amended by Bill 25) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

1.2 Person Responsible for the Protection of Personal Information

The person responsible for the protection of personal information at IHS is:

• Gabrielle Beaudoin, Person Responsible for the Protection of Personal Information
• Email: info@integralhealth.com
• Phone: 1-855-ONEBYIHS (1-855-663-2944)
• Address: Intégral Sciences Santé inc., 150-2475 boulevard Laurier, Québec, Quebec G1T 1C4

1.3 Information We Collect

Information you provide to us:

• Identity and contact information: name, email address, telephone number, shipping and billing addresses;
• Order and subscription information: products purchased, delivery frequency, purchase history, return and refund requests;
• customer account information, if you create an account;
• your communications with our customer service team;
• your communication preferences (for example, newsletter subscription).

Payment information: payments are processed directly by our payment providers (Shopify Payments and PayPal). IHS does not have access to or retain your full credit card number.

Information collected automatically: IP address, device and browser type, pages viewed, visit source, and interactions with the Site and our emails, through cookies, pixels and similar technologies (see Section 1.7).

Health information: we do not ask you for health information. If you choose to provide it to us (for example, when explaining the reason for a return), we will use it only to handle your request and will not use it for marketing purposes.

1.4 Why We Use Your Information

• to process, ship and track your orders and subscriptions;
• to process payments, returns and refunds, and prevent fraud;
• to answer your questions and provide support;
• to send transactional communications (order confirmations, shipping notices and subscription renewal reminders);
• to send marketing communications, only if you have consented;
• with your consent to non-essential cookies, to measure Site and advertising performance and show you relevant ads;
• to meet our legal, tax and regulatory obligations, including Health Canada requirements for natural health products (for example, managing a product recall or an adverse reaction report).

We do not sell your personal information.

1.5 Consent

We collect, use and disclose your information with your consent, except where the law provides otherwise. You may withdraw your consent at any time by writing to support@integralhealth.science, subject to information we must retain to fulfill an outstanding order or comply with a legal obligation.

Marketing communications: in accordance with Canada’s Anti-Spam Legislation (CASL), we send promotional messages only if you have consented. Every email includes a working unsubscribe link, and we process unsubscribe requests within a maximum of 10 business days.

1.6 Who We Share Your Information With

We disclose your information only to service providers that help us operate our business, and only to the extent necessary. These providers are bound by contractual confidentiality and security commitments.

Disclosure outside Quebec: some of these providers store or process information outside Quebec, including in the United States. Before any such disclosure, we assess whether the information will receive adequate protection, as required by law. Information processed abroad may be accessible to the authorities of that country in accordance with its laws.

We may also disclose information when required or permitted by law, including at the request of a competent authority, or as part of a business transaction (merger or sale of a business), subject to the protections provided by law.

1.7 Cookies and Similar Technologies

The Site uses:

• essential cookies, which are necessary for the Site to function (cart, checkout and security). They are always active;
• analytics and advertising cookies (for example, Google Analytics and the Meta pixel), which help measure Site usage and advertising performance. These cookies are disabled by default and are enabled only with your consent.

You can change your choices at any time using the “Cookie Preferences” link at the bottom of every page of the Site.

1.8 Retention

We retain your information only for as long as necessary for the purposes for which it was collected. Transaction-related information is retained for 7 years to meet our tax and regulatory obligations. Information used for marketing is retained until you withdraw your consent. Information we no longer need is securely destroyed or anonymized.

1.9 Security

We take reasonable security measures appropriate to the sensitivity of the information to protect it against loss, theft, and unauthorized access, use or disclosure. These measures include transaction encryption, restricting access to people who need it, and selecting reputable service providers. In the event of a privacy incident presenting a risk of serious harm, we will notify the Commission d’accès à l’information and affected individuals, as required by law.

1.10 Your Rights

Subject to exceptions provided by law, you may:

• access the personal information we hold about you and obtain a copy;
• request correction if it is inaccurate, incomplete or ambiguous;
• withdraw your consent to its use or disclosure;
• request that it be provided to you, or to another organization, in a structured, commonly used technological format (data portability);
• request that its dissemination cease or that any hyperlink associated with your name be de-indexed, in cases provided by law;
• be informed, where applicable, if a decision is based exclusively on automated processing.

To exercise these rights, email support@integralhealth.science. We will respond within 30 days. We may ask you to confirm your identity.

If you are not satisfied with our response, you may file a complaint with Quebec’s Commission d’accès à l’information (www.cai.gouv.qc.ca) or the Office of the Privacy Commissioner of Canada (www.priv.gc.ca).

1.11 Minors

The Site and our products are intended for adults. We do not knowingly collect personal information from anyone under 18 years of age.

1.12 Changes

We may amend this policy. The current version is always published on the Site with its update date. If there is a significant change, we will notify you by posting a notice on the Site or by email.